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Q. Do you provide other services?
A. We repair all other types of electronics including: USB Port replacement, power data jack on native instrument devices, audio mixer channels control, old vintage amplifier or sound systems, LCD/LED TV, computer monitors, and much more.

Q. Do you have any hidden charges or extra costs for CD/Power Jack Repair?
A. On most typical laptop DC/Power Jack Repairs only, the labor and parts are included in the $69 price. There is an additional $20 for shipping your repaired laptop back to you. There are about %5 of laptops that don't fall under the $69 price on very few cases. But please message us via contact us or call before you send the laptop out to ensure your laptop is not one of the rare 5% that is not typical repair status.

Q. How do we submit payment?
A. We accept credit card, money order, check, and paypal (money order and checks must clear before re-shipment).

Q. Do you repair or replace the DC jack?
A. We only replace the jacks with factory original parts. Fixing can be longer and harder to warrant.

Q. Do I need to send the AC adapter?
A. Yes! We need the adapter to effectively diagnose the laptop and test upon completing the power jack replacement as we DO NOT carry all laptop power supplies.

Q. Do I need to send the hard drive?
A. No. If you aren't familiar with how to take it out we suggest that you might want to leave it in.

Q. Do you provide a warranty?
A. DC Jack Repairs are warranted for one year which includes labor only. Warranty is void if no ac adapter or a non-original adapter is sent with the laptop. It's also void if anyone has ever worked on the laptop, no exceptions.

Q. Am I charged if the repair doesn't work?
A. If no one has ever worked on the dc jack internally then we have a no fix, no fee policy. If we replace an obviously broken jack and the laptop still doesn't power on, full payment is required.

Q. How long have you been repairing and replacing laptops power jack?
A. I've been doing component level laptop repairs as a full time job since 2010.

Q. What is your success rate?
A. If it's obvious the jack is the problem (loose, cracked, broken) we see about a 90% success rate. If it's not very obvious we see a %70 success rate.

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